- Shipping and Refund
How to use
When we fulfill your gift card order, you'll receive an email that contains a unique gift card code that they can use at checkout to redeem its value.
If there is any value or credit left on the E-gift card once used, the remaining value will remain on the E-gift card with the original promotional code. The expiry date will still stand from the date of the original purchase
How to check the balance
Please email Customer@auxbeam.com.
Terms and Conditions
1. Unused Auxbeam E-Gift value, expires after 10 years and is non-refundable & non transferable.
2. The Auxbeam E-Gift card can only be used online. It can only be used on the following website: www.auxbeam.com
3. The Auxbeam E-Gift Card cannot be redeemed for cash
Auxbeam Lighting is shipping worldwide covering North and South America, Europe, Asia, Africa, Oceania and more.
We employ the services of major, trusted international carriers to ensure your package arrives at your destination safely.
U.S. domestic orders are shipped from our USA warehouse for the fastest delivery times but exceptions may occur based on stock shortage - because of which we may have to ship from China.
International orders are shipped from our China warehouse.
U.S. domestic shipping: about 3-5 Working Days
International shipping: about 8-15 working days
A standard processing time of up to 48 hours is required before the order is shipped out.
Due to challenges posed by the pandemic, our carrier is temporarily experiencing shipping delays, which may delay your delivery. We are always work to get your package to you as quickly and safely as possible.
We offer free shipping on all of our products to customers in the Continental U.S. when orders over $19.99. Customers in other regions need to pay additional shipping costs(Specific amount please kindly refer to your checkout page).
Your tracking number will be sent in email immediately after we ship the order out. You may follow the link in the email to check the estimated arrival time of your order.
(Please note that tracking information will only be updated online in 1 working day after your order has been shipped.)
If the wrong information is provided (address, phone, email) and results in your shipment being undeliverable, the customer is responsible for the shipping cost for the 2nd shipment.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: Customer@auxbeam.com