Our Warranty Terms and Conditions

Auxbeam products are guaranteed against manufacturing defects for 2 years from the original date of receipt. Our sole obligation in the event of such defects during this period is to repair or replace the defective part or product with a comparable part or product at Auxbeam’s sole discretion.

If the item stopped production or out of stock, we will offer a refund or customer can pay balance to get another one. Refund for any overpayment or a supplemental payment for any deficiency. (Clearance items don't enjoy warranty service).

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

They must be in original condition

In the original packaging

*Please note that we do not provide free return for the product that does not have a manufacturing defect in material, electronic and workmanship.

How do I return?

Please fill the form below as detailed as possible, after you submit, our customer service team will get in touch with you by email within 48 hours.

Q10 Series (Standar Version)

Let customers speak for us