â 1/5 â Very Disappointing Customer Service
I entered my vehicle information on Auxbeamâs website specifically so I would receive the correct product, but they sent me a product that was not compatible with my vehicle.
I tried to cancel the order before it had even shipped. Auxbeam did not respond until four days later, and by then they told me they could not cancel it because it had already shipped.
After receiving the incorrect product, I asked to return it for a refund. Instead of simply accepting the return, they offered me a $39 partial refund and told me I could keep the product and give it to a friend as a gift. I declined because I did not want a partial refund â I wanted the issue corrected.
I was then told the product I needed was discontinued. It has now been approximately two months, and this matter still has not been properly resolved.
The most frustrating part is that I relied on Auxbeamâs vehicle-fitment information when placing the order and attempted to cancel before shipment. A customer should not have to spend two months trying to resolve a problem that started with being sent the wrong product.
Based on my experience, I cannot recommend Auxbeam. The return and customer-service process has been unnecessarily difficult and frustrating.
